Refund policy

Welcome to Effortless Home Organization

At ei3hye-j9.myshopify.com (operated by G.J MAY & V.D MAY), we design and curate smart home storage solutions—from precision drawer dividers and breathable closet storage bags to spacious under-bed storage boxes—aimed at decluttering your living spaces. We want you to love every piece you purchase. However, if a product doesn't fit your space as expected, our hassle-free return and refund policy ensures your peace of mind.

30-Day Money-Back Guarantee

We offer a 30-day return window, meaning you have 30 calendar days from the date you receive your shipment to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • Items must be in their original packaging (including outer protective sleeves, clear polybags, and structural inserts for storage boxes).

  • Proof of purchase (order confirmation email or receipt) must be provided.

Non-Returnable & Restocked Items

  • Customized or Personalized Items: Any bespoke storage units made to unique dimensions.

  • Final Sale / Clearance Items: Clearly marked as "Final Sale" at checkout.

  • Damaged Items Due to Misuse: Products subjected to weight exceeding design capacity or improper assembly.

Step-by-Step Return Process

  1. Initiate Your Request: Contact our customer support team at [email protected] within 30 days of delivery. Please include your order number, photos/videos of the product (and packaging), and the reason for the return.

  2. Receive Authorization: Once approved, our team will provide a Return Merchandise Authorization (RMA) code along with detailed instructions.

  3. Pack & Ship: Securely pack your storage dividers or bags in their original boxes. Clearly write the RMA code on the outside of the parcel.

  4. Ship to Authorized Facility: Send your returned package to our dedicated warehouse facility:

Return Address:

G.J MAY & V.D MAY

Attn: Shane Brown / Returns Dept

Address: 17/25 Hogan Place, Seventeen Mile Rocks, QLD 4073, Australia

Note: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect.

Refunds & Processing Times

  • Inspection: Once your return is received and inspected at our Australian facility, we will send an email notifying you of the receipt and the approval or rejection of your refund.

  • Approval & Payout: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (Credit Card, PayPal, etc.) within 5–10 business days, depending on your financial institution.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your order arrives with broken structural panels, ripped fabric seams, missing dividers, or if you receive the wrong item, please notify us within 48 hours at [email protected]. We will send a free replacement or issue a full refund immediately at no extra cost to you.

Order Cancellations & Modifications

If you need to cancel or change your order (e.g., updating delivery details or changing drawer divider sizes), please reach out within 6 hours of placing your order. Once orders enter our fulfillment pipeline, they cannot be canceled, but they can be returned upon arrival.